Why BPO Is Not A Quality/Cost Tradeoff

When a company decides to outsource some of its business processes, the decision-makers often have a hard time determining if it’s worth it. Most people think that outsourcing means you’ll be sacrificing quality just for cheaper costs…. But that’s not the case!

Evaluating Options For Customer Support

Providing top-notch customer support makes for happier customers. Making yourself readily available and easy to get in touch with when problems arise makes customers feel more confident in your ability to solve problems. Over time, following up quickly with helpful and successful fixes to problems leads to greater customer loyalty. Avoid annoyances with one of [Read More…]

How To Make Working With A Virtual Assistant Even Easier

Outsourcing to a virtual assistant can be a daunting task… how do you even know where to start? The good news is, it’s easy to get started and get it done effectively if you know which tasks to delegate, how to make delegation easier, and how to make sure you and your VA both stay [Read More…]

What Your Customer Support Strategy Is Missing

Be honest: how effective is your current customer support process? Do you keep in touch with your customers on a regular basis, or do you struggle to keep them in the loop? No matter where you fall between these two extremes, there’s something missing from your strategy that everyone can get good use out of. [Read More…]

The Key To Customer Retention

In every business, no matter the size or the industry, there are two main objectives: grow revenue and decrease customer attrition. Learning how to increase your revenue is the easy part – generally, keeping your costs below your income is a good place to start. But learning how to decrease customer attrition can be a [Read More…]