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SupportZebra Blog

What Makes Us Different

Posted by Nathan Yap on Nov 1, 2016 2:06:00 PM

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While there are a lot of areas that make SupportZebra unique, today I want to focus on our people and what it means to be a SupportZebra. How good are our agents? They are top-notch. You can argue they’re actually overqualified for our positions.

 

Looking at some stats, traditionally 2/3rds of our agents have undergraduate degrees AND the other 1/3rd have graduate degrees. Some of the most popular degrees include Information Technology, Business Administration, and Computer Science.

 

Half of our agents have previous call center experience. In addition, they go through our intensive training program to meet both the SupportZebra standards and those of their client’s project.

 

Pretty great sounding group, no? We are not only highly selective of our agents, but because we get such top talent, SupportZebra has an extensive employee retention program in place so that when our customers get started with our amazing agents, they won’t have to worry about losing them later on!

 

What does this retention program entail?

 

As a proud FBC organization, we love creating branded swag for our agents to enjoy and promote our services!

 

Birthday? Swag.

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Great review? Swag.

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Funny Joke? Swag.

Just kidding, but maybe if it’s a really good one ;)

 

Beyond the swag, we also have theme months focused on professional development for our agents.

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Not to mention, treat times.

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With recognitions for amazing performance and avenues for personal development, we make it clear to our agents that they are valued.

 

These programs ensure not only our agents happiness at work, but also ensure we are creating the best possible environment for our team to support your customers and provide back office procedures.

 

Ready to learn more about how our SupportZebra’s can help your team out? Click below to chat with us!

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Topics: customer support, employee spotlight