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The Secret to Retaining More Customers

Posted by Nathan Yap on Nov 10, 2016 3:16:54 PM

 

Successful customer retention comes down to understanding your consumers, their needs and expectations.

 

More and more companies are adopting customer success programs to adhere to consumer standards, increase retention, and significantly reduce churn. In fact, David Skok reasons that by effectively managing customer success, a business that cuts customer churn in half can double revenue in the first year and produce upwards of 60% new revenue over five years. 

 

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Topics: customer support, customer retention