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Customer Service Skills Every Employee Should Have

Posted by Nathan Yap on Aug 5, 2016 1:21:16 PM

Whether you formally work in customer service or not, you need to have a basic understanding of customer service skills. It doesn’t matter your department, your seniority level, or your industry - you’re responsible for the experience your customers have with your company, which is why you should be concerned with your customer service skills.

Every employee, no matter what role they’re in, should have the following skills in order to effectively exhibit superior customer service.

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Topics: customer support, customer experience

3 Ways To Improve Your Customer Experience

Posted by Nathan Yap on Jun 30, 2016 12:46:45 PM

Customer experience can be a touchy subject. Because it’s a constant process and any small action can have a huge impact, it’s often times seen as a giant undertaking to try to improve customer experience or “tame the beast.” While a huge overhaul of customer experience may be necessary in extreme cases, small tweaks and improvements are enough to get by if you’re in a momentary rut or just need a little extra push.

The following tips will help you take your customer experience up a notch.

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Topics: customer experience