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11 Clear Signs It's Time To Outsource Your Call Center

Posted by Nathan Yap on Jun 23, 2016 3:57:33 PM

To some, delegating business processes to other organizations sounds scary. Unfortunately, we hear it more often than we’d like to admit: people are concerned that not doing foundational business processes in-house means that they won’t be done in a quality manner, and often from those who would benefit the most from outsourcing. Usually, these are the individuals who think that overworking is a natural byproduct of a small but successful company, but that’s not true! Keeping all tasks in-house when they can be successfully outsourced is detrimental to company productivity, employee happiness, and work quality.

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Topics: outsourcing, Call centers

4 Reasons to Outsource Your Customer Support Function

Posted by Nathan Yap on Jun 9, 2016 11:44:32 AM

How many times have you heard this? “Thank you for calling Acme Inc. Please hold, the next available associate will be with you shortly.”

Maybe not so bad of a message, but when you’ve heard this on repeat (with horrible, elevator-style hold music) for the last 45 minutes, you may want to scream.

Even though everyone knows how irritating the long wait times can be when calling customer service, unfortunately it’s still necessary for numerous companies and it’s all too common of a problem.

But you can set yourself apart from the similarities, further please your customers, maintain happier employees, and ultimately increase your bottom line all with a simple switch: outsource your customer support.

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Topics: Call centers

How To Find A Quality Call Center In A Sea Of The Subpar

Posted by Nathan Yap on Jun 2, 2016 2:12:59 PM

Customer support outsourcing gets a bad rap - people tend to assume that outsourced support centers are lower quality and harder to manage. But that’s not the case at all! Like anything else you purchase, there are high-quality and low-quality options, you just have to know what to look for. inding the best option for you takes just a little bit of homework.

But we know it can be nerve-wracking to find the best, so we’ve put together a cheat sheet of the 3 most important facets for evaluation, and ways to determine if each is high quality or not. By the end of this article, you’ll be able to pick the most high-quality call center option.

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Topics: Call centers