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3 Steps to Building the Best Customer Success Program

Posted by Nathan Yap on Dec 7, 2016 10:40:37 AM

 

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Topics: customer support, outsourcing, bpo, business process outsourcing

4 Steps to Strengthening Operations Through Outsourcing

Posted by Nathan Yap on Nov 29, 2016 9:09:38 AM

There is a common misunderstanding that to outsource any part of your business is a sure cry for help. On the contrary, many businesses are now taking a proactive approach toward strengthening employee efficiency by outsourcing operations. BPOs support non-primary functions, freeing up time for your human resources, accounting, and customer service departments to focus on more vital tasks. Here are some ways to strengthen your overall business functions by outsourcing:

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Topics: customer support, outsourcing, bpo, business process outsourcing

Why BPO Is Not A Quality/Cost Tradeoff

Posted by Nathan Yap on Oct 4, 2016 2:12:00 PM

When a company decides to outsource some of its business processes, the decision-makers often have a hard time determining if it’s worth it. Most people think that outsourcing means you’ll be sacrificing quality just for cheaper costs…. But that’s not the case!

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Topics: bpo

What Your Customer Support Strategy Is Missing

Posted by Nathan Yap on Sep 14, 2016 10:15:54 AM

 

Be honest: how effective is your current customer support process? Do you keep in touch with your customers on a regular basis, or do you struggle to keep them in the loop? No matter where you fall between these two extremes, there’s something missing from your strategy that everyone can get good use out of.

Ever heard of business process outsourcing, or BPO? Typically when someone thinks of outsourcing business processes, they think of a virtual assistant-type person to take tasks off their plate. But there’s so much more to it than that!

Your customer support strategy can grow and thrive by outsourcing key business processes to a skilled set of representatives.

No idea where to start? Don’t worry, it’s easy. Here are some ideas of the most commonly outsourced customer support functions:

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Topics: bpo

Business Process Outsourcing (BPO) For Insurance Companies

Posted by Nathan Yap on Jul 29, 2016 10:46:57 AM

Is your insurance company in need of an extra set of hands? The good news is that with the increased capabilities of outsourcing companies, you too can outsource key business processes to free up your time for more lucrative parts of your business.

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Topics: bpo, insurance

BPO: What, How, and Why

Posted by Nathan Yap on Jul 21, 2016 8:00:00 AM

Whether you’re just trying to figure out what in the world business process outsourcing (or BPO) actually is, or if you’re considering taking the plunge and outsourcing some aspect of your business, look no further. Consider this blog post your primer for all things BPO!

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Topics: bpo