We Support the World's Fastest Growing SaaS E-Comm Fintech Companies
Some of Our Happy Clients
Testimonials
Why We're Different
You don’t pay until after you have selected your perfect outsourced staff members. We never “assign” staff, but we ensure you test and pick your ideal team members.
A Message From Our Founder, Nathan Yap
We Believe Iconic Companies See Every Interaction As An Opportunity to WOW Customers
If you want regular customer service, you can go with anyone – but if you want a white-glove concierge for your customers at the same outsourcing rates – our happy and highly English proficient team in the Philippines is the way to go.
Customer Support
Responsive, caring customer support team members trained to be an extension of your company.
Technical Support
Turn stressful problems into satisfied customers with our talented team technical experts ready to help.
Back-Office Administration
Cut unnecessary customer payroll costs by 50% by streamlining your administrative needs.
Content Moderation
Gain confidence in your brand’s social reputation through our team’s continual oversight of your digital presence.
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Happy Customer Interactions
We pride ourselves in our ability to reliably wow customers time and time again. We provide this through our proven management structure. and feedback systems. When you work with us, you get access to proactive leadership as well as customer service support.
Included
Access Best-In-Class
Price, Processes, & People
Testimonials & Case Studies
“SupportZebra was the first partner we worked with that was clearly driven to help us reach our goals and willing to go above and beyond when the situation called for it. ”
SalesNexus
“The team that we have built with SupportZebra is fantastic! They are eager to learn, sharp, and extremely dependable.”
EJ Wholesale
"Support Zebra has been a game changer for our business. After bringing on a SZ team member, we've managed to improve our operational efficiency and further focus our sales efforts."
Iscential
1. Is SupportZebra SOC 2 Type 2 certified?
Yes — SupportZebra maintains SOC 2 Type 2 compliance. Even with a lean customer-success team, working with a certified partner protects user data, satisfies enterprise-security questionnaires, and prevents compliance headaches as you scale.
2. How does SupportZebra handle data-privacy laws?
We have a full-time Data Privacy Officer and follow GDPR, CCPA, and other regional frameworks. Agents complete annual privacy training, devices are hardened and monitored, and we follow strict data-retention / deletion policies.
3. What kind of ROI can we expect?
Clients typically reduce cost-per-ticket by 30-50 percent, while improving CSAT/NPS and first-response times. Our churn-deflection workflows and expansion-signal tagging often lift net-revenue retention by 2–4 points within six months.
4. How long does onboarding take?
Most SaaS programs go live in 30 – 60 days. Weeks 1–2: discovery and playbook creation. Weeks 3–4: platform integration, pilot training. Remaining weeks: shadowing, calibration, and KPI sign-off. We can fast-track launches for urgent releases.
5. Can you work inside our current tool stack?
Yes. We’re fluent in Zendesk, Intercom, Salesforce Service Cloud, Slack Connect, RingCentral, Zoom Phone, and many others. If your platform isn’t listed, our training team builds a custom curriculum and reaches proficiency in under two weeks.
6. Do you provide tiered technical support?
Absolutely. We staff Tier 1 agents for common “how-to” questions, Tier 2 for configuration and integration issues, and Tier 3 escalation coordinators who liaise directly with your engineers.
7. Which channels and hours do you cover?
We offer 24 × 7 coverage—or any custom schedule—across email, in-app/live chat, phone/Zoom, Slack Connect, and ticketing portals. Our teams mirror your SLAs and brand voice on every channel.
